Frequently Asked Questions for Families

You can book a free, no-pressure consultation directly on our website through the Book a Consultation page, or contact us by phone, WhatsApp or email. Once you reach out, we'll arrange a short call to understand your family's situation, then follow up with a clear proposal — no obligation to proceed.

• Personal care — bathing, dressing, toileting, grooming
• Companionship and social engagement
• Medication reminders and daily routine support
• Dementia and Alzheimer's specialised care
• Post-hospital and post-surgical recovery support
• Palliative and end-of-life care at home
• Respite care to give family caregivers a real break
• Live-in care for round-the-clock support

Yes. After an initial consultation we can usually place a caregiver within 24–72 hours, and sometimes sooner for genuinely urgent situations. For hospital discharges and emergencies, please tell us right at the start so we can move quickly.

Every Beatrice Carers caregiver is professionally trained, holds relevant qualifications, is interviewed in person, background-checked, reference-verified, and receives ongoing training. Where specialised care is needed — dementia, palliative, post-surgical — we match caregivers with the specific certifications and experience for that need.

Absolutely — and they should. Care needs evolve, and so should the plan. We review every care arrangement regularly and adjust the hours, tasks and level of support as your loved one's situation changes. No family should feel locked into a plan that no longer fits.

We match on skill, experience, personality, home language and cultural fit. During the consultation we get to know your loved one — their personality, routine, preferences and needs — and pair them with a caregiver whose strengths and temperament truly suit them. If the fit isn't right, we re-match without drama.

The first visit is largely about getting to know each other. Your caregiver will spend time meeting your loved one, learning the home, walking through the routine, and asking gentle questions. Practical care usually starts alongside this — but pressure and speed are the enemies of trust, so we go at your family's pace.

Yes — we actively encourage it. Families are part of the care team. You'll receive regular updates in whatever way works for you (WhatsApp, daily notes, phone calls), and you're always welcome to be present, ask questions, and adjust the plan. The caregiver works with you, not around you.

We serve Cape Town and surrounding areas, and we can accommodate live-in care further afield by arrangement. If you're not sure whether we cover your area, please just ask — we'll always give you an honest answer.

The fastest way is a WhatsApp or phone call to our care team. You can also send us an email or use the contact form on the website — we respond within one business hour during working hours, and always within 24 hours.